Mobile Barcode Best Practices from NeoMedia Technologies
Businesses have the opportunity to provide an engaging and interactive experience, all at the scan of a consumer’s cell phone.
While
they are fun and cool in and of themselves, almost like a new toy for
businesses and consumers alike, the need for businesses to use them
effectively and wisely in order to achieve marketing success, as well as
to promote the overall acceptance and success of mobile barcodes, is a
serious matter.
NeoMedia
Technologies, Inc., a leader in 2D mobile barcode technology, has
provided a comprehensive collection of best practices for successfully
launching mobile barcode campaigns. These best practices are intended
to help businesses, brand owners, and agencies achieve maximum success
from their mobile barcode campaign.
, 
Here is a summary of their recommendations:
1. Plan ahead. These days, any
mobile marketing campaign, whether through digital or traditional media,
these days should be centered around mobile barcodes. If the 2D
barcodes are added as an afterthought, the campaign will probably not
succeed. Consider the mobile barcode as a key element of the campaign
from its earliest planning stages.
2. Design with your consumer in mind.
Don’t disappoint your customers by offering them a cool QR code to scan
without any value or relevance attached. Coupons, discounts,
information, entertainment, and utility, are all possible ways to make
the campaign a rewarding experience for consumers. Keep your target
audience in mind, and give them what they want in a way that suits your
business.
3. Design and placement.
Consider the placement and design of thee mobile barcode as important as
any other aspect of your advertisement. Thoughtfully consider where
the 2D barcode will be placed. Make sure it is easy for the customer to
scan.
- For outdoor ads, make it at eye or arm level.
- For print ads, make sure placed prominently on a flat surface, unhampered by folds or other obstructions, and surrounded by enough white space to be easily scanned. A minimum resolution of 1x1 is suggested to comply with most mobile cameras.
- For a screen environment, prominently display the QR code for at least 15 seconds to give viewers enough time to scan the code. Also make sure the size is appropriate to the type of environment. For example, will it be displayed on TV, in a movie theatre, or at a pro sporting event?
4. Color. Print mobile barcodes
in black and white to ensure successful scanning by the most mobile
devices. There are some proprietary mobile barcodes that use color, and
these would be an exception to the rule.
5. Branding. Again, to
facilitate scanning success by most mobile devices, print your mobile
barcodes without branding or images included or overlaid on the code.
Added graphics can damage the code’s integrity and make it difficult to
scan.
6. Open standards. Follow open
standards (such as QR, Datamatrix) to ensure an optimal consumer
experience. Proprietary solutions may interfere with universal customer
access, impacting market penetration and global reach.
7. Education. Nearly half of the
US population has seen and scanned a mobile barcode. But it is still a
new technology, and there is a need for an easily understandable,
informative display of mobile barcodes. Placing an explanation of what
the code is, how it works, and what it offers the customer, will help
promote consumer education and continued acceptance of the technology.
8. Optimize for mobile. Make
sure you’ve considered what consumers will get after the scan.
Consumers may quickly get frustrated trying to navigate a PC-designed
web site on their mobile device. The screen size of a mobile phone is
obviously much smaller, those using their mobile devices are often ‘on
the go,’ and they want quick access to information so they can get back
to what they were doing. To reach this audience, it is necessary for
brands to offer a customized mobile experience that is cohesive, fun,
and convenient, and rewarding to use.
9. Test and test again. “Dead
links,” or codes that lead to the wrong URL, the wrong information, or
no information, will give customers a bad impression of your brand as
well as mobile barcodes in general. Be sure to test for the correct
resolution address. Also test the mobile barcode with a variety of
mobile devices and applications to ensure success for your audience.
10. Define Your Objectives. In
order to know how successful and effective your mobile barcode campaign
is, you need to have clearly defined goals and objectives. Barcode
management platforms help you track analytics, time and location usage,
in order to make smart purchase decisions, improve your message,
increase the success and ROI of future campaigns, and continue to engage
your customers with rewarding experiences.
11. Plan for consumer engagement.
A customer’s first scan of your mobile barcode is only the beginning of
the relationship, like the initial handshake. Continue the dialogue
and maintain the relationship by planning early and often how to engage
them effectively, adding value with each interaction.
About NewMedia
"NeoMedia Technologies, Inc. is the global market leader in 2D mobile
barcode technology and infrastructure solutions that enable the mobile
barcode ecosystem world-wide. Its technology platform transforms mobile
devices with cameras into barcode scanners, enabling a range of
practical and engaging applications including consumer oriented
advertising, mobile ticketing and couponing, and business-to-business
commercial track and trace solutions."
NeoMedia’s product portfolio includes: mobile barcode management &
infrastructure solutions, barcode reader solutions, mobile couponing,
mobile ticketing & POS integration and IP licensing.
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